“ I don’t suppose I could fill out these forms online?” “No, sir. The forms are only about 30 pages, though. Did you have that fax number, please?” “I don’t have a fax machine. No one faxes anymore. Just e-mail me the forms.” “I’m sorry, sir, we don’t use e-mail to transmit records and other personal or secure documents. We keep our records on paper.” “What century is this? You think paper is secure?” “We do keep all your travel records on low-acid paper and in fire-retardant file drawers. When someone needs access to your records, we make a photocopy and put them in the mail. Or fax. How many items of luggage were you wanting to bring?” “Two.” “OK, good. We suggest you make luggage arrangements with Rapid Air Transport, though of course you’re free to use any luggage company you like.” “Luggage company?” “Yes, sir. You’ll need to arrange baggage transport. Would you like a phone number for Rapid, or would you prefer to find your own baggage company? I’m sure Rapid would be pleased to work with you. All you need to do is sign the Personal Travel Records Release form. Where would you like me to mail that?” “Release form?” “Yes, sir. You’ll need to sign and fax or mail that back to our Travel Records Department so that we can release your travel records to Rapid. Under the privacy rules, we’re not authorized to tell them when or where you’re flying without your written permission.
National Journal Magazine - If Air Travel Worked Like Health Care